Course Description

Demo - Customer Service for Clients with Disabilities - Hotel

This demo covers one topic from the original full course, and contains a video and several activities related to the video.


This course is designed to elevate your inclusive skills when interacting and communicating with Customers with Disabilities; it is the perfect choice to understand several types of disabilities. This course will allow you to serve Customers with Disabilities and deliver a better customer experience.

Outcomes

For the Customer Service:

  • Discover how to properly communicate with customers with disabilities.
  • Find how to add value to your customers with disabilities.
  • Learn practical techniques to serve customers with mobility, hearing, visual, and intellectual disabilities.
  • Provide a great customer experience for customers with disabilities.

For the Institutions:

  • Attract a new customer base by reaching out to PWDs, their families, and friends.
  • Build an inclusive culture within the company compliant with the United National Sustainable Development Goals (UN SDGs), where everyone is treated with dignity and respect.
  • Become a pioneer in creating an inclusive culture where everyone is welcome.
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