This demo covers one topic from the original full course, and contains a video and several activities related to the video.
In the "Essentials of Disability and Inclusion" course you will have an overview on disability, with tips and techniques to interact with persons with disabilities. It contains:
Module 1: Overview on Disabilities
Module 2: Positive Communication
Module 3: Simulations of interaction with PWDs
Module 4: From Exclusion to Inclusion
Consulting:
- Teacher: ProAbled Academy
This demo covers one topic from the original full course and contains a video, several activities related to the video, and part of the simulation scenarios.
In the "Customers Service for Clients with Disabilities" course you will have an overview of disability, with simulation scenarios on how to interact with Customers with Disabilities (CWDs) in different sectors. It contains:
Module 1: Overview on Disabilities
Module 2: Positive Communication
Module 3: Simulations of interaction with CWDs
Module 4: From Exclusion to Inclusion
Consulting:
This demo covers one topic from the original full course, and contains a video and several activities related to the video.
This course is designed to elevate your inclusive skills when interacting and communicating with Customers with Disabilities; it is the perfect choice to understand several types of disabilities.
This course will allow you to serve Customers with Disabilities and deliver a better customer experience.
Outcomes
For the Customer Service:
- Discover how to properly communicate with customers with disabilities.
- Find how to add value to your customers with disabilities.
- Learn practical techniques to serve customers with mobility, hearing, visual, and intellectual disabilities.
- Provide a great customer experience for customers with disabilities.
For the Institutions:
- Attract a new customer base by reaching out to PWDs, their families, and friends.
- Build an inclusive culture within the company compliant with the United National Sustainable Development Goals (UN SDGs), where everyone is treated with dignity and respect.
- Become a pioneer in creating an inclusive culture where everyone is welcome.
This demo covers one topic from the original full course, and contains a video and several activities related to the video.
The "Inclusion Strategy and Corporate Policies" course provides an oversight on inclusive organizational and HR strategy using an interactive and simulation approach. It contains:
Module 1: Introduction on Disability Inclusion
Module 2: Status and practice of disability inclusion
Module 3: Disability Inclusion Strategy
Consulting:
- Teacher: ProAbled Academy
This demo covers one topic from the original full course, and contains a video and several activities related to the video.
The "Inclusive Recruitment of Persons with Disabilities" course provides an oversight on inclusive recruitment using an interactive and simulation approach. It contains:
Module 1: Equity, Equality and Inclusion
Module 2: Steps of Inclusive Recruitment
Module 3: Reasonable Accommodations and Assessment
Consulting:
- Teacher: ProAbled Academy
This demo covers one topic from the original full course, and contains a video and several activities related to the video.
The "Building Accessibility and Inclusive Design" course provides an oversight on building accessibility following international standards. It contains:
Module 1: Introduction
Module 2: Activities and Dimensions
Module 3: Execution and Implementation
Consulting:
- Teacher: ProAbled Academy