Topic outline

  • Course Title: Customer Service for Clients with Disabilities for Hospitality Sector

    Inclusive Hospitality

  • Chapter 1: Overview on Disabilities

    Restricted Not available unless: The activity Testing your Inclusion Knowledge is marked complete

    Chapter 1: Overview on Disabilities

  • Chapter 2: Positive Communication

    Restricted Not available unless:
    • The activity 1.1. What is / is not a Disability is marked complete
    • The activity 1.2. Models and Types of Disabilities is marked complete

    Chapter 2: Positive Communication

  • Chapter 3: Simulations of interaction with Customers with Disabilities (CWDs)

    Restricted Not available unless:
    • The activity 2.1. Positive Communication is marked complete
    • The activity 2.2. The 5 elements of service in the hospitality sector is marked complete

    Chapter 3: Simulations of interaction with Customers with Disabilities (CWDs)

  • Chapter 4: From Exclusion to Inclusion

    Restricted Not available unless:
    • The activity 3.1.a. Interaction with Customers with Mobility Disability is marked complete
    • The activity 3.2.a. Interaction with Customers with Visual Disabilities - Part 1 is marked complete
    • The activity 3.3.a. Interaction with Customers with Hearing Impairment is marked complete
    • The activity 3.4. Interaction with Customers with Speech Disorder is marked complete
    • The activity 3.5. Interaction with Customers with Different Body Shapes and Facial Differences is marked complete
    • The activity 3.6.a. Interaction with Customers with Intellectual Disabilities is marked complete
    • The activity 3.7. Emergency and Disability is marked complete

    Chapter 4: From Exclusion to Inclusion

  • Retesting your Inclusion Knowledge

    Restricted Not available unless: The activity 4.2. Concluding Activity is marked complete

    Retesting your Inclusion Knowledge

  • Feedback

    Restricted Not available unless: The activity Retesting your Inclusion Knowledge is marked complete

    Feedback

  • Exam

    Restricted Not available unless:
    • The activity Feedback is marked complete
    • The activity Retesting your Inclusion Knowledge is marked complete

    Exam

  • This topic

    Guidebook

    Inclusive Hospitality - Guidebook 

    • Course Guidebook File
      3.4MB PDF document Uploaded 25/04/24, 13:27
      Restricted Not available unless: The activity Exam: Inclusive Hospitality is marked complete

      Download your course guidebook here