Announcements and Outcomes

Customers with Disabilities are customers with substantial purchasing power, they may have different ways of communicating and may need accommodations to provide them a good customer experience. But the heart of the interaction is unchanged: customers come for your services, and your job is to be ready to serve them and make them loyal and frequent customers.

After completing this course, you will be able to:
For the institutions:
  • Attract a new customer base by reaching out to PWDs, their families, and friends.
  • Build an inclusive culture within the company compliant with the United National Sustainable Development Goals (UN SDGs), where everyone is treated with dignity and respect.
  • Become a pioneer in creating an inclusive culture where everyone is welcome.

For the Customer service employee:

  • Discover how to properly communicate with customers with disabilities.
  • Find how to add value to your customers with disabilities.
  • Learn practical techniques to serve customers with mobility, hearing, visual, and intellectual disabilities.
  • Provide a great customer experience for customers with disabilities.

Separate groups: All participants
(No announcements have been posted yet.)