1-A person with a disability: is a person who has a physical or mental or sensory impairment that substantially limits one or more major life activities.

2- I am proactive to interact with a customer with a disability.

3- I have the skills needed to communicate with customers with hearing impairment.

4- I have the skills needed to communicate with customers with visual impairment.

5- I have the skills needed to communicate with customers with speech disorders.

6- It is difficult for me to learn how to become inclusive at work and/or in society.

7- Being disability exclusion makes good business sense.

8- I am knowledgeable about the different types and models of disability.

9- I am knowledgeable about the difference between visible and invisible disabilities.